A solution that helps you communicate remotely, scales up or down whenever required, and saves 50-70% of communication costs sounds like the gold standard for your business. This might also be the reason why business VoIP systems are widely adopted by companies worldwide. Despite its advantages, how can you be sure that you can rely […]
If you are one of the 358 million small and medium-sized businesses (SMBs) in the world, you know your growth relies heavily on seamless customer interactions. This means, when it comes to communication infrastructure, you can’t afford to go wrong. A robust phone system can be the difference between delighting your customers and lost opportunities. […]
The short answer is Yes. You can monitor VoIP calls and trace the virtual number being used to make those calls. Despite there being multiple intricacies at play, monitoring VoIP calls is easier than keeping tabs on traditional phone calls. You just need the right tools, protocols, and stakeholder cooperation. When it comes to number […]
Is VoIP: The Engine of Modern Communication? An important question if you’re aiming to enhance and simplify your business communication infrastructure. Based on the Voice over IP (VoIP) technology, these systems have become the new standard for communication everywhere. With a drastic jump from 6.2 million to 41.6 million VoIP users over the last […]
TRAI’s recent update in the TCCCPR regulations proposed mandating financial entities to use the 160 number series for service and transactional calls. With this, they aim to curb Unsolicited Customer Communication (UCC) and protect the users from fraud. Before this update, TRAI had mandated businesses to use numbers starting from 140 to make calls. But […]
The recent update in TRAI’s regulations about Unsolicited Commercial Communication (UCC) has caused a ripple in the telephony sector. The reformed UCC regulation states that telecom companies can no longer transmit calls or messages from businesses unless they are specifically whitelisted by the receivers. Failing to comply with these regulations can result in hefty penalties. You […]
Cloud telephony has been a transformative force in the business world for quite some time, helping companies manage customer interactions seamlessly. Its ability to streamline processes, enhance flexibility, and reduce costs has made it an essential tool for efficient communication over the years. Yet, as the needs, demands, and preferences of customers change, cloud telephony […]
As a business owner, your success depends on how you answer one question, “Are my customers happy?” Your primary goal is to ensure that the answer is always a solid “Yes”. One crucial step to enhance customer satisfaction is seamless communication. You need to a robust omnichannel communication strategy to make sure every interaction […]
Exciting news: Servetel will soon transform into Acefone! We are delighted to announce that Servetel is officially rebranding to Acefone. As part of this shift, the Servetel website will redirect to our new online home at Acefone. While Servetel product portals (customer.servetel.in) will continue to operate as usual for the time being, you will soon […]
In the business ecosystem, customer experience (CX) forms the heart of the relationship between a company and clients. According to a study, 49% of your customers might leave you due to poor experiences. Hence, you need to prioritize strategies that enhance customer interactions. One powerful tool to improve CX is call recording. These recordings can […]
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