In the current competitive scenario, organisations have begun to outperform each other based on the quality of the customer experiences they deliver. According to a digital trends 2020 report, “Companies that prioritised and effectively managed customer experience were three times more likely than their peers to have significantly exceeded their top business goals in 2019.” […]
Striking the right balance between personal and professional life is a huge challenge. With office schedules busier than ever, it’s vital to effectively juggle between professional responsibilities, family commitments, and spare equal time for self-care. As employers, you may not be directly responsible for providing your workers with a perfectly balanced lifestyle. But, you can […]
Call center managers have varied and fast-paced jobs. They need to be able to think on their feet and be adaptable at all times. Successful call center managers should take time each day to prepare and keep a close look on their agents. This way, they can ensure the best possible customer service is delivered […]
If you want a high performing workforce, you need to equip your staff with all the tools they need to succeed. An empowered team is a happy and productive team, and, therefore, boosting staff morale is important for maintaining a good work culture. This is where VoIP services come in handy. Hosted phone systems allow […]
In the age of the internet, connectivity is everything. For those working remotely, it even becomes a necessity. Businesses need to ensure that their staff, from all corners of the world, can collaborate and work as a team. Here, comes call conferencing. As a power-packed feature of a hosted phone system, it allows you to […]
Silence can be awkward. Even more so, when a customer just wants a quick response. Statistics Source: On Hold 32 This report shows just how important on hold music can be. Music keeps callers engaged long enough to wait and speak to the customer service team. Long waiting time and being on hold can negatively […]
Call centers have emerged as a key touchpoint for businesses in India. They enable establishing contact with customers, understanding their demands, and offer quick and efficient solutions. Though a typical call center phone system’s setup reminds us of long call queues and frustrated customers, the modern-day industry has become increasingly streamlined. Backed by cloud-based call […]
As humans, we are always striving for more. And technology’s rapid pace suits us just fine, increasing everyone’s expectations. Businesses are no less; they are constantly looking for new ways to reach their customers and shifting to a hosted cloud phone system is the way forward. Cloud-based phone system, in simple words, is a system […]
Your VoIP phone system has plenty of handy features, but the voicemail to email tool stands out for its utility and simplicity. Not only does it help save time, but ensures that you never miss a message. This feature can be the difference between securing a sale and losing out to a competitor. When it […]
Your customer support suite and business phone system should seamlessly work together to help your agents deliver impeccable customer service. If, instead, they work independently, then you could be missing out on amazing benefits and features. You may lose out an opportunity for taking your customer service, and your business itself, to the next level. […]
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