Your sales department knows how hard it is to convert potential buyers into actual customers. Losing a business prospect is detrimental to business growth. However, losing a loyal customer is a crippling mistake that could essentially stagnate your business expansion. According to the book Marketing Metrics, the success rate of selling to a new customer […]
Keep the customer experience up and running even when you aren’t available by smartly routing calls to the most relevant agent. Call routing is a brilliant feature that comes complimentary with your hosted phone system. It gives you the opportunity to make sure each call goes to the best-qualified department or agent. Additionally, this simple […]
You don’t need to be a business tycoon to know that communication is the key to a successful business. Even core functions like management and operations need a strong communication system to perform well. Such efficiency ensures a smooth flow of information within and between different departments of an organisation. When we say communication, we […]
When it comes to customer service, complaints come with the territory. It is how you handle complaints that sets you apart from the competition. A customer complaint is not necessarily the end of the relationship with that customer. When handled correctly, it could actually strengthen the relationship and encourage them to recommend your brand to […]
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