Organisations worldwide are looking for ways to improve the efficiency and experience of their contact centers. As per industry research, it takes at least 18 dials to connect with a prospective buyer over the phone. With a conversion rate that low, and non-connect calls, which either end up in voicemail, or are not even picked […]
If the pandemic has taught us anything, it is that communication is key. And no communication is more important than the information that the UK government sends out to its people, especially during times as uncertain as the Covid-19 era. However, ensuring consistent communication with such a large audience at once can be a daunting […]
An accountant’s life is busy from dealing with clients’ finances to onboarding new clients. Accountants rarely have a quiet day, and then, particularly during key financial periods in the year, they might need some extra support. Accountancy firms can always increase their spend on staffing and equipment. Alternatively, they could also invest in a hosted […]
Modern customers expect quick responses from businesses. And these expectations have only risen with the proliferation of social media platforms. Studies have shown customers do not hesitate to switch brands when exposed to poor service. One successful strategy to keep service levels high is by improving your customer response times. Doing so helps you resolve […]
The hallmarks of ‘good’ customer service are not limited to the binary question of whether the support agents solved a customer query or not. “One-third of consumers say they would consider switching companies after just one instance of bad customer service”. Wonder why? This holistic experience leaves a lasting impression on the customer, and as […]
Businesses today have complex IT needs. Need such as high uptime, various computing services, disaster recovery plans, ensuring regulatory compliance and so much more. While great features facilitate better efficiency and productivity, they also need a robust and reliable system to be able to manage evolving needs and ensure business continuity. This is possible only […]
UCaaS or Unified Communications as a Service, has emerged as a best-in-class solution that improves communication and collaboration within businesses, thereby optimising processes, driving revenue, and building strong customer relationships. The solution offers immense convenience; thus, businesses are proactively adopting the technology to be able to stay ahead of their competitors. So, what exactly is […]
Modern customers are increasingly pressed for time and expect swift query resolution. While customers would earlier pick up the phone to connect with a brand, the growth of social media and digital channels has meant that customers engage with brands even beyond the traditional nine-to-five workday. Given the need for instant gratification, customers prefer to […]
Technology has evolved over time and so have the risks that surround it. Though businesses have been embracing innovative security approaches, the threat posed by cyber attackers and fraudsters continues to exist. Not just cyber-attacks but data, when exposed to a large number of users, tends to be misused or meddled with. Data security concerns […]
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